FAQ

Policies

If you need to cancel or reschedule an appointment, we require that you give us a 24 hour notice.

If you are a new client, please arrive 10 minutes before your scheduled appointment time so that you can fill out a health intake form.

If you would like to add a service to your appointment, please give us at least a half hour notice with the exception of an aromatherapy upgrade.

We follow a professional sheet draping policy and all private areas will be covered with the exception of the glutes, per your request.

Masks are required for both clients and therapists inside our offices and during appointments.

Is tipping appropriate?

Yes. Our therapists greatly appreciate your tips. Generally 20% says your therapist did a good job.

What should I wear?

If you are having a massage on the table, you will be given a moment to undress to your comfort level (usually down to just underwear or nude) and to get under the sheet. If you are receiving a Thai massage, you should wear loose clothing (gym clothes). If you are receiving a chair massage, you will be fully clothed.

What do your Tiers mean?

We have a tiered system for our pricing. Our tiers simply represent seniority within our company. Every massage therapist that starts with The Doorway starts at Tier 1 and move up to higher tiers the longer they have been with our company. Tiers do not represent our therapists skill set or how long they have been in the industry.

Are there any discounts?

New Clients save $10 (unless there is a better deal available)*

Students receive a 5% discount with student id*

Seniors (65+) receive a 5% discount with id*

Packages: Buy 5 massages, Get One FREE

Frequency Discount:

Monthly (previous visit less than 40 days ago): $5 off

Twice Monthly (previous visit less than 20 days ago): $10 off

Weekly (previous visit less than 10 days ago): $15 off

Twice a Week (previous visit less than 40 days ago): $20 off

Referral Policy: If you loved your massage or know someone who could really use one then refer them to The Doorway and make sure they mention your name on the referral line for their first visit. Every new client that mentions you will earn you a $10 off coupon per client and a free 1 hour massage after every 5.

*No two discounts may be used at the same time